Privacy Policy
Last Updated: April 2025
1. Introduction
At Luna Homes, we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website lunahomes.com and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect
We collect several types of information from and about users of our Website, including:
- Personal Identification Information: Name, email address, telephone number, and property address provided through our contact forms.
- Usage Data: Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Booking Information: Data related to your stay or management inquiry, including dates and guest preferences.
3. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us (such as management estimates or booking confirmations).
- To fulfill any other purpose for which you provide it.
- To notify you about changes to our Website or any products or services we offer or provide through it.
- To improve our Website, products or services, or guest experiences.
4. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.
5. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We do not sell your personal data to third parties. We may disclose personal information to contractors, service providers, and other third parties we use to support our business (such as cleaning crews or maintenance staff) who are bound by contractual obligations to keep personal information confidential.
6. Your Rights
You have the right to request access to, correct, or delete any personal information that you have provided to us. You may also object to the processing of your personal information in certain circumstances. To exercise these rights, please contact us at support@lunahomes.com.
7. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Luna Homes Support
Email: support@lunahomes.com
WhatsApp: +60166091415
